Refund and Replacement Policy
As Stitch uses multiple vendors worldwide to create and deliver the products in this store, we must adhere to the vendors' refund and replacement policy.
The refund and replacement policy set by the vendors includes the following:
- You will not receive a refund or replacement if you order the wrong size or colour. If purchasing clothing, be sure to check the sizing guide provided on each product page to make sure you order the correct size. Exchanges are not permitted.
- You will not receive a refund or replacement if you don't like the product after receiving it.
- You will not receive a refund or replacement if you miswrite your shipping details at checkout, and never receive your products.
- You will be issued with a refund or replacement if you receive a damaged product. Contact Stitch within 20 days of receiving the damaged product, as a refund/replacement cannot be issued after this time period. Stitch will handle the refund/replacement on your behalf.